- Goods once sold can not be returned or exchanged without a valid reason.
- In case of online purchase customer can return the goods if it is not the same model or the product seems damaged.
- User can not return any used product.
Return and Refund policy will not be valid for the below reasons:
- If you don't have Unboxing Video from starting to end.
- if you don't Email or WhatsApp us your full video for any Claim within 2 days after product delivered.
REPLACEMENTS & REFUNDS:
- If a product is received and is in defective condition ( Dead On Arrival ) or damaged the product will be replaced with a new product. The product has to be shipped back to NIYO TOYS with all original packing and accessories with no damage to serial numbers
- Once the product is received we will dispatch your product on the same day. It is highly recommended to make a full unboxing video of the product. Inform us immediately when you receive any defected or damaged goods when you receive it.